Docusign Sr Product Analyst

Docusign Sr Product Analyst, Amgen

Join our team at AMGEN Capability Center Portugal, the top company in Best Workplaces in Portugal. Our team of more than 400 professionals spans 40 nationalities and various specialist areas, supporting our mission to serve patients.

What we do at AMGEN matters in people’s lives.

What You Will Do

Role Description

The role leverages domain and business process expertise to detail product requirements as user stories, along with supporting artifacts such as business process maps, use cases, and test plans for the software development teams. You will work closely with business stakeholders, engagement leads, and the product delivery team to ensure user requirements are thoroughly elaborated, enabling the team to estimate, plan, and commit to delivery with high confidence and to identify test cases that guarantee software quality and performance.

Platform & Service Operations

• Administer Docu
  Sign accounts, users, groups, permissions, templates, and brand settings across environments.
• Own day‑to‑day ticket queue (incidents/requests), triage issues, restore service within SLAs, and document root cause.
• Execute routine maintenance (release readiness, configuration housekeeping, access reviews, key rotations).
• Monitor platform health/usage; track KPIs such as availability, performance, and envelope success rates, and propose improvements.

Workflow Configuration & Light Build

• Configure and maintain envelopes, templates, custom fields, conditional routing, and recipient roles.
• Implement small enhancements and integrations using standard connectors and low‑code tools (e. g. , Power Automate); contribute to API‑based efforts with guidance.
• Support test planning and execution (unit, integration, UAT) and assist deployments following change controls.

Compliance, Validation & Documentation

• Follow Amgen SDLC/CSV practices; maintain SOPs, runbooks, configuration baselines, and validation evidence.
• Support adherence to e
  IDAS, FDA 21 CFR Part 11, Gx
  P, and GDPR requirements in design, operations, and audit activities.
• Contribute to audit/inspection readiness and respond to CAPAs with well‑documented fixes.

Collaboration & Enablement

• Partner with business, QA, legal, and IS engagement teams to translate requirements into efficient, compliant workflows.
• Create and deliver knowledge articles and training for users and support teams.
• Participate in vendor/license management activities (data gathering, case creation, and follow‑ups) with senior oversight.
• Participate in an on‑call rotation as needed (follow‑the‑sun support model).

What We Expect Of You

Basic Qualifications and Experience

• Master’s degree and 1–3 years experience with Agile software development methodologies (Scrum).
• Bachelor’s degree and 3–5 years experience with Agile software development methodologies (Scrum).
• Diploma and 7–9 years experience with Agile software development methodologies (Scrum).

Must‑Have Skills

• 2 years administering or supporting Docu
  Sign (or comparable e‑signature/Saa
  S) in an enterprise setting.
• Experience with service operations: incident/problem/change management, ticketing (e. g. , Service
  Now), runbooks, SLAs.
• Experience writing user requirements and acceptance criteria for modern applications.

Good‑to‑Have Skills

• Hands‑on with Docu
  Sign Admin and Templates (custom fields, conditional logic, routing, recipient roles, brands).
• Working knowledge of Power Automate (or similar low‑code orchestration) for workflow automation.
• Strong troubleshooting across configuration, permissions, and envelope/recipient logic.
• Jira Align experience.
• Familiarity with front‑end Docu
  Sign integration patterns (embedded signing, redirect flows, mobile/responsive).
• Awareness of e
  IDAS, FDA 21 CFR Part 11, Gx
  P, and GDPR requirements.

Soft Skills

• Clear, concise written and verbal communication; ability to explain technical concepts to non‑technical audiences.
• Customer‑obsessed mindset with strong ownership and follow‑through.
• Collaborative teammate who seeks feedback and works effectively across time zones.
• Organized and detail‑oriented; able to manage multiple requests and prioritize under guidance.
• Analytical, curious, and eager to learn—asks great questions and proposes pragmatic improvements.

What You Can Expect Of Us

• Vast opportunities to learn, develop, and move up and across our global organization.
• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

APPLY NOW

Objects in your future are closer than they appear. Join us.

CAREERS. AMGEN. COM

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Analyst and Information Technology

Industries: Biotechnology Research and Pharmaceutical Manufacturing