Docusign Sr Product Analyst

Docusign Sr Product Analyst
Lisboa
Lisboa, Lisboa, Portugal

* Follow Amgen SDLC/CSV practices; maintain SOPs, runbooks, configuration baselines, and validation evidence. * Support adherence to e
IDAS, FDA 21 CFR Part 11, Gx
P, and GDPR requirements in design, operations, and audit activities. * Contribute to audit/inspection readiness and respond to CAPAs with
- documented fixes. * Partner with business, QA, Legal, and IS engagement teams to translate requirements into efficient, compliant workflows. * Create and deliver knowledge articles and training for users and support teams. * Participate in vendor/license management activities (data gathering, case creation, and
- ups) with senior oversight. * Participate in an
- call rotation as needed (follow-the-sun support model). * Master’s degree and 1 to 3 years of experience with Agile software development methodologies (Scrum) OR* Bachelor’s degree and 3 to 5 years of experience with Agile software development methodologies (Scrum) OR* Diploma and 7 to 9 years of experience with Agile software development methodologies (Scrum)* 2 years administering or supporting **Docu
Sign** (or comparable
- signature/Saa
S) in an enterprise setting. * Experience in writing user requirements and acceptance criteria for development of modern applications. Experience with **service operations**: incident/problem/change management, ticketing (e. g. , Service
Now), runbooks, SLAs. * Strong troubleshooting across configuration, permissions, and envelope/recipient logic. * Jira Align experience* Familiarity with
- end Docu
Sign integration patterns (embedded signing, redirect flows, mobile/responsive). * Awareness of e
IDAS, FDA 21 CFR Part 11, Gx
P, and GDPR requirements. Hands-on with Docu
Sign **Admin** and **Templates** (custom fields, conditional logic, routing, recipient roles, brands). Working knowledge of Power Automate (or similar
- code orchestration) for workflow automation. * Clear, concise written and verbal communication; ability to explain technical concepts to
- technical audiences. * Customer-obsessed mindset with strong ownership and
- through. * Collaborative teammate who seeks feedback and works effectively across time zones. * Organized and
- oriented; able to manage multiple requests and prioritize under guidance. * Analytical, curious, and eager to learn—asks great questions and proposes pragmatic improvements. * Vast opportunities to learn, develop, and move up and across our global organization. * A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. * Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. * Flexible work arrangements.

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