Dotnet Support Lead Lisboa

Dotnet Support Lead
Lisboa
Lisboa, Lisboa, Portugal

About Us:

Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build
- ready, sustainable businesses. With over 230, 000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an
- changing world.

Job Title: Operate Lead – Enterprise Applications (Lisbon, Portugal)

Location: Lisbon, Portugal (Hybrid Model)

About the Role:

We are seeking an experienced Operate Lead to oversee the troubleshooting, maintenance, and support of enterprise
- based and Saa
S applications, primarily built on Microsoft technologies. This role requires a proactive leader who can serve as the primary point of contact for our customer in Lisbon, drive incident and change management, and lead a small remote team to ensure exceptional service delivery.

Key Responsibilities:

• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
• Work allocation and provide guidance to Operate team (technical / process etc. , )
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities

Requirements:

• Minimum 8 years of
  - on experience in troubleshooting and maintaining enterprise
  - based/on-prem/Saa
  S applications.
• Strong expertise in Microsoft technologies: C#, . NET, SQL Server.
• Experience with integration platforms (Bizagi, Boomi, Power Automate, etc. ) will be added advantage.
• Proven track record in production support, incident management, and root cause analysis.
• Previous experience leading or mentoring small teams.
• Excellent communication and
  - facing skills.
• Familiarity with ITIL processes; certification is a plus.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

Reinvent your world. We are building a modern Wipro. We are an
-
- end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.