Dutch || Customer Service Representative [212-000794-1]

Dutch || Customer Service Representative [212-000794-1]
Porto
Porto, Porto, Portugal

Apply now as a Support Specialist for Dutch patients who struggle with Diabetes - Inbound/Chat/Email

Are you passionate about making a meaningful impact on patients' lives? We are seeking dedicated individuals to provide exceptional support to patients with diabetes. If you are empathetic, a great communicator, and speak Dutch, we want to hear from you!


Role Overview
As a Patient Support Specialist, your primary responsibility will be to provide assistance to patients with diabetes through inbound calls, chat, and email. You will play a crucial role in:

- Identifying patient needs;
- Clarifying doubts or questions related to diabetes electronic devices;
- Handling complaints and resolving issues;
- Performing back-office tasks as needed;


Requirements
Advanced level of Dutch (C1 at least);
A good knowledge of English (B1 at least);
Excellent communication and interpersonal skills;
Empathetic and patient-focused attitude;
Ability to work effectively in a team;


Work model
On-site, with the possibility of hybrid or remote work after the first months


Schedules
7am -19pm. After the first weeks, it will be required a 24/7 availability (although weekends and night shifts are less common)

Contract details
Direct employment with the client
Gross Salary
Language Bonus + additional bonus
Meal Allowance: €6.41 per day

All necessary equipment will be provided by the client.

Ready to Make a Difference?
If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join our team. Apply today and be part of a rewarding mission to support patients in managing their health!