Dutch || Customer Service Representative Porto

Dutch || Customer Service Representative
Porto
Porto, Porto District, Portugal

Apply now as a Support Specialist for German patients who struggle with Diabetes - Inbound/Chat/Email Are you passionate about making a meaningful impact on patients' lives? We are seeking dedicated individuals to provide exceptional support to patients with diabetes. If you are empathetic, a great communicator, and and speak German, we want to hear from you! Role Overview As a Patient Support Specialist, your primary responsibility will be to provide assistance to patients with diabetes through inbound calls, chat, and email. You will play a crucial role in:
- Identifying patient needs;



- Clarifying doubts or questions related to diabetes electronic devices;



- Handling complaintsand resolving issues;



- Performing
- office tasks as needed;



Requirements Advanced level of German (C1 at least);



A good knowledge of English (B1 at least);



Excellent communication and interpersonal skills;



Empathetic and
- focused attitude;



Ability to work effectively in a team;



Training and Work
Modality Training will be conducted in a physical classroom setting. Training hours: 9:00 to 18:00. Work model will transition through three phases: On-site training and initial weeks until candidates are fully competent in their tasks. Hybrid model - Candidates will work in the office two days a week after successfully completing the physical training phase. Work-At-Home (WAH) - Candidates may have the opportunity to work permanently from home after a successful transition from the hybrid phase. Schedules Initially from Monday to Friday, 06:00 to 18:00 (8h/day in shifts;



2
- off a week). Eventually it will be required a 24/7 availability (although weekends and night shifts are less common) Contract details Direct employment with the client Gross Salary: 820. 00 per month. Language Bonus: 350. 00 per month. Additional Bonus: 300. 00 per month Meal Allowance: 6. 41 per day. Note: the bonuses are fixed for every month All necessary equipment will be provided by the client. A generous relocation package is also offered to anyone who is interested on moving to Porto. Ready to Make a Difference? If you are enthusiastic about helping patients with diabetes and are adaptable to changing work modalities, we invite you to join our team. Apply today and be part of a rewarding mission to support patients in managing their health.