Dutch Customer Service Lisboa

Overview

Job Description: Customer Service Support (Dutch Language) Join Our Team in Lisbon!

Are you fluent in Dutch and passionate about delivering
- notch customer experiences? Join one of the Netherlands' largest
- commerce platforms as a Customer Service Support Specialist and be part of a dynamic, international team in beautiful Lisbon, Portugal.

This is your chance to support a market leader offering over 6 million products, ranging from books and entertainment to
- edge electronics and toys.

Responsibilities

• Provide friendly and professional customer support via phone and email.
• Listen to customers questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and
  - services.
• Escalate and route unresolved issues to the appropriate departments.

What Were Looking For

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Have experience in customer service (preferred but not mandatory).
• Possess strong
  - solving skills and enjoy helping others.
• Are a clear and empathetic communicator with a
  - first approach.
• Are proficient with basic computer tools and willing to learn new systems.

Salary Packages

• 1, 100 gross/month (with room allowance).
• 1, 359 gross/month (without room allowance).

Training Program

• 213. 60 per 5 working days (total for 20 days: 854. 40).
• Comprehensive training delivered in English.

Additional Benefits

• Private health insurance for your peace of mind.
• Meal card and holiday bonuses.

Relocation Support

• We’ll make your move to Portugal
  - free with airport
  - up and administrative registration assistance.
• Reimbursement of initial flight expenses.
• Annual
  - way flight ticket to your home country (EU residents).
• Fully furnished shared accommodation, including utilities (water, electricity, internet, cable TV).
• Stay in
  - rented apartments for at least 14 months.
• Fully equipped rooms, with essentials like bedsheets, pillows, and towels provided.

Work Schedule & Location

• Hours: 40 hours/week, Monday to Sunday, shifts between 07:00 and 23:00 (8-hour workday + 1-hour lunch break).
• Location: Lisbon, Portugal.
• Working Model: Remote within continental Portugal.

Joining Deadlines

• February 24, 2025
• March 24, 2025

Hiring Process

• Step 1: Application review.
• Step 3: Client interview.
• 1-month trial period applies.
• Temporary contract with potential for renewal or permanency.

Why Lisbon?

Relocate to one of Europes most vibrant cities! From its historic streets to golden beaches and renowned cuisine, Lisbon offers an unparalleled lifestyle.

Apply Now!

Don't miss this opportunity to advance your career, live in a beautiful city, and make an impact in the
- commerce world.