Dutch Customer Service Representative in Lisbon

Dutch Customer Service Representative in Lisbon

We are seeking enthusiastic Dutch‑speaking individuals to join our client, a top international insurance provider, as an On‑site Customer Advisor in Lisbon, Portugal. If you are ready for a dynamic career change and possess excellent language skills, we want to hear from you!

Role Overview

This full‑time position focuses on delivering outstanding assistance to our Dutch customer base. You will be responsible for handling inquiries and resolving issues related to insurance policies and claims via phone, email, and chat. While previous experience in customer service or insurance is a plus, comprehensive training will be provided, making this an ideal opportunity for driven newcomers. All necessary work equipment will be supplied by the company.

Key Requirements

• Language Skills: fluent in Dutch and working proficiency in English (minimum B2 level).
• Work Eligibility: must possess current valid documentation for working in Portugal, which includes EU Citizenship, a Residency Card (valid for over one year), or a Refugee Card.

Job Details and Schedule

• Location: Lisbon, Portugal (office‑based).
• Start Date: January 8, 2026.
• Working Hours: Monday to Friday, rotational shifts between 7:30 AM and 8:00 PM.
• Time Off: guaranteed weekends off; bank holidays are part of the rotational schedule.

Compensation And Benefits Package

We offer a highly attractive compensation structure, including a competitive salary, performance‑based and attendance‑based bonuses, and a meal allowance. Employees also receive health insurance coverage and numerous avenues for career development within the organization. Furthermore, a supportive relocation package is offered to help new team members settle comfortably in Lisbon.

Senioriority Level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Technology, Information and Internet

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