Dutch Customer Specialist in Portugal

About the job Dutch Customer Specialist in Portugal

We're looking for a motivated and
- focused Customer Support Specialist to join our vibrant and
- paced team. If you're quick to adapt, thrive in
- energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing
- notch assistance across various channels. Your clear communication and problem‑solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities

• Deliver prompt,
  - quality support via phone, email, chat, and social platforms.
• Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems.
• Approach every interaction with empathy, professionalism, and a solutions‑driven attitude.
• Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus.
• Build trust and rapport through thoughtful, clear communication.
• Follow internal workflows and best practices while ensuring excellent service standards.
• Share feedback to help improve support processes and elevate overall user experience.

Requirements

• Fluent in Dutch (C2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Why Join Us

• Attractive Salary: Competitive compensation that values your skills.
• Performance Bonus: Recognizing your achievements.
• Meal Allowance: Covering your daily meals.
• Transportation Support: Assisting with commuting costs.
• Relocation Package: Assistance to make your move smooth and stress‑free.
• Remote Work: Enjoy the flexibility of working from home.

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!