Dutch Customer Specialist - Lisbon Lisboa

Dutch Customer Specialist - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

col-narrow-left

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

eee0b2fbc30e

Job Views:

3

Posted:

14. 06. 2025

Expiry Date:

29. 07. 2025

col-wide

Job Description:

Work in the Oil & Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE. Key responsibilities include:

• Attend customer calls, emails, and chat inquiries.
• Handle customer requests such as checking product availability, order status, account information, and payments.
• Coordinate with departments like Order Management, Collections, Dispute, and Cash Application to resolve inquiries.
• Adhere to turnaround times and manage queues efficiently.
• Report daily performance and maintain logs.

Requirements

Soft Skills

• Excellent communication skills.
• Good listening and comprehension abilities.
• Ability to resolve customer issues effectively on first contact.
• Strong interpersonal skills and teamwork.

Qualifications and Experience

• Graduate/Master's degree in any discipline, preferably in Finance or Accounting.
• 3-4 years of relevant experience.
• Language Requirements:
• Dutch: Minimum C1 or Native Fluency.
• English: B2 level or higher.

Domain Experience

• Knowledge of O2C processes.
• Experience in Invoice Management, Order Management, Collections, and Dispute Resolution.
• Experience handling customer calls, emails, and helpdesk inquiries.

Technical Skills

• Experience with SAP (including invoicing, contracts, workflows).

Additional Benefits:

• Health and Life Insurance Packages.
• On-site gym, indoor pool, fitness classes, football pitch.
• Canteen with diverse food options and
  - facing balcony.
• Temporary
  -
  - home arrangements with equipment provided.

More opportunities available within the organization, such as Order Processing Specialist, Contract Administrator, and Team Leader roles.

#J-18808-Ljbffr