Dutch Customer Support For a Premium Tech Brand in Portugal Porto

Dutch Customer Support For a Premium Tech Brand in Portugal
Porto
Porto, Porto District, Portugal

Grow Your Career in Customer Support Excellence!

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and
- oriented Customer Support Specialist to join our energetic team. If you thrive in a
- paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth,
- quality user experience.

Key Responsibilities:

• Provide friendly and effective support through multiple communication channels
• Assist with account setup, password recovery, billing inquiries, and identity verification
• Troubleshoot technical issues with attention to detail and clear communication
• Deliver a consistent, compassionate experience to all users
• Maintain accurate case records while following internal procedures
• Work collaboratively with internal teams to improve support processes
• Offer feedback and ideas to enhance customer experience and service delivery

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being.
• Remote Work: Enjoy the flexibility of working from home
• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!