Dutch Customer Support in Portugal Faro

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Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and
- oriented Customer Support Specialist to join our energetic team. If you thrive in a
- paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth,
- quality user experience.

Responsibilities

• Provide friendly and effective support through multiple communication channels
• Assist with account setup, password recovery, billing inquiries, and identity verification
• Troubleshoot technical issues with attention to detail and clear communication
• Deliver a consistent, compassionate experience to all users
• Maintain accurate case records while following internal procedures
• Work collaboratively with internal teams to improve support processes
• Offer feedback and ideas to enhance customer experience and service delivery

Requirements

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being

Remote Work

Remote work: Enjoy the flexibility of working from home

Relocation

Relocation Package: Receive support if relocating to ensure a smooth transition

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services

Ready to take on this exciting opportunity? Apply today, and let’s connect!

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