Dutch Customer Support Opportunity in Porto Porto

Are you ready to turn your talent for
- solving into amazing customer experiences? We are looking for enthusiastic individuals fluent in Dutch to provide timely,
- quality support for a leading global tech company. You will be helping a diverse user base with their tech needs, ensuring every interaction is smooth, helpful, and efficient.

What you’ll do

• Respond to incoming inquiries via email and chat with accuracy and care
• Follow clear procedures to solve issues and escalate more complex situations when needed
• Meet established service standards and help keep our support team performing at its best
• Learn and grow through regular training, coaching, and feedback

• Previous experience in a contact centre is mandatory
• Excellent written communication skills
• Comfortable handling chats and tickets
• Preferred experience in a service program for any advertising technology company
• Product support experience is advantageous
• Familiarity with social media products and basic understanding of digital advertising
• Adaptability and flexibility in a dynamic environment
• Strong troubleshooting skills with the ability to investigate and understand complex customer issues

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities
• Opportunities to develop professionally and gain experience with
  - edge tech products
• Enjoy a supportive environment where your work truly makes a difference

If you thrive in
- paced, collaborative environments and enjoy helping people, this could be your next adventure!