Dutch Customer Support Specialist in Portugal (Fully Remote) Coimbra

Dutch Customer Support Specialist in Portugal (Fully Remote)
Coimbra
Coimbra, Coimbra District, Portugal

Dutch Customer Support Specialist in Portugal (Fully Remote)

Join to apply for the Dutch Customer Support Specialist in Portugal (Fully Remote) role at Oceanic View Solutions

Overview

We are seeking a motivated Customer Support Specialist to join our dynamic team. If you thrive in
- paced environments and enjoy building meaningful connections, this could be the perfect role for you.

Responsibilities

• Assist customers via phone, chat, email, and social media with account queries, technical challenges, and transaction issues.
• Ensure seamless, efficient, and positive customer interactions.
• Help with account setup, verification, login issues, and payments.
• Troubleshoot technical problems promptly and professionally.
• Build strong relationships through clear and empathetic communication.
• Follow internal guidelines and uphold high service standards.
• Suggest process improvements to enhance customer satisfaction and efficiency.

Requirements

• Fluent in Dutch (C2 level).
• Fluent in English (B2 level).
• EU Citizenship or Portuguese Residency Card.
• 0-1 year of customer support experience.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Benefits

• Competitive salary reflecting your skills and contributions.
• Meal allowance during working hours.
• Comprehensive health and life insurance coverage.
• Remote work flexibility.
• Relocation support for a smooth transition.

Additional Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Industry: Marketing Services

Apply today and take the next step in your career!