Dutch Customer Support Specialist in Portugal (Fully Remote) Coimbra

Dutch Customer Support Specialist in Portugal (Fully Remote)
Coimbra
Coimbra, Coimbra District, Portugal

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Dutch Customer Support Specialist in Portugal (Fully Remote), Coimbra

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Client:

Cross Border Talents

Location:

Coimbra, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

cf97ece29461

Job Views:

1

Posted:

02. 05. 2025

Expiry Date:

16. 06. 2025

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Job Description:

Advance Your Career in Customer Support!

Are you passionate about
- solving and making a difference in people’s everyday experiences? We’re seeking a motivated Customer Support Specialist to join our dynamic team! If you thrive in
- paced settings and value building meaningful connections, this could be the perfect role for you.

Role Overview:

As a Customer Support Specialist, you’ll assist customers through phone, chat, email, and social media, addressing account queries, technical challenges, and transaction issues. Your goal is to deliver seamless, efficient, and positive experiences with every interaction.

Key Responsibilities:

• Deliver outstanding support across various communication channels
• Help customers with account setup, verification, login issues, and payment procedures
• Quickly and professionally troubleshoot technical problems
• Serve as a reliable contact point, particularly for clients in the sports sector
• Build strong relationships through clear, empathetic communication
• Adhere to internal guidelines and maintain high service standards
• Recommend process improvements to boost customer satisfaction and efficiency

Requirements:

• Fluent in Dutch (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your
  - being.

Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!