Dutch English Thuiswerk Klantenservice Medewerker (Lisbon relocation supported)

Overview

Ben jij iemand die graag duidelijk communiceert, snel problemen oplost en energie krijgt van het helpen van mensen? Dan is deze functie precies wat jij zoekt. We zoeken een ervaren Klantenservice Medewerker die zowel Nederlands als Engels uitstekend beheerst en graag werkt in een moderne, internationale werkomgeving. Deze rol wordt volledig ondersteund door digitale tools en biedt een professionele en gestructureerde manier van werken, zodat jij je volledig kunt richten op de kwaliteit van elke interactie.

Are you a strong communicator who enjoys helping people and providing clear, effective solutions? This role is ideal for someone who thrives in a structured, professional service environment and is confident working in both Dutch and English. We are looking for a motivated Customer Service Representative who can deliver high‑quality support through efficient communication and strong problem‑solving skills.

Responsibilities

In deze functie ben jij het eerste aanspreekpunt voor klanten die ondersteuning nodig hebben bij vragen, processen of problemen. Je communiceert via telefoon, e‑mail en chat, afhankelijk van de behoefte van de klant. Je zorgt voor duidelijke, klantvriendelijke en oplossingsgerichte antwoorden. Daarnaast maak je gebruik van interne systemen om cases correct te registreren, updates te volgen en klanten efficiënt te helpen. Elke interactie die jij verzorgt moet een positieve ervaring achterlaten.

As a Customer Service Representative, you will serve as the primary point of contact for customers who need assistance, guidance, or clarification. You will communicate through phone, email, and chat while ensuring that every interaction is handled with professionalism and empathy. Your goal is to deliver accurate information, resolve concerns quickly, and ensure that each customer feels valued and well supported. You will use internal systems to log cases, track updates, and manage customer interactions in an organized and reliable way.

You will handle a variety of customer situations, ranging from users needing technical assistance to clients looking for general service information. Your calm and solution‑focused approach helps you manage different types of inquiries effectively. Thanks to your fluency in both Dutch and English, you can effortlessly support customers from different regions and adapt your communication style to meet their needs.

Beyond resolving questions, you will also identify recurring issues and provide insights that contribute to service improvements. Your feedback helps enhance processes, reduce customer effort, and strengthen overall satisfaction. You will collaborate with colleagues across different countries and backgrounds, improving your professional communication skills and gaining experience in a multicultural work environment.

Qualifications

• Excellent proficiency in Dutch and English.
• Strong communication abilities paired with a customer‑focused mindset.
• Analytical and efficient problem‑solving skills.
• Comfort working with digital tools and managing multiple tasks at once.
• A professional, patient, and empathetic approach to customer interactions.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Professional Training and Coaching