(Dutch) Quality Analyst (M/F) - €1.200 A Month Viseu

(Dutch) Quality Analyst (M/F) - €1.200 A Month
Viseu
Viseu, Viseu District, Portugal

**Come and work with us. **We are looking for a **German Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or
- conformity issues. As a **Quality Analyst** in this project, your daily responsibilities will include:
- Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls. - Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)- Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of
- Reports script problems or questions to appropriate
- Assists our client in monitoring specific programs as
- Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance
- Makes monthly call monitoring plan and execute this plan. Keeps track of what has been
- Provides relevant information for Monthly Quality Report. - Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be
- Acts at least half a day per week as CSR to keep up
- Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs. - Takes personal responsibility to understand and comply with all company and client security requirements and policies. - Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when
- compliance is identified. To succeed in the role, you will need to have:
- Native or proficient **German **spoken and in written (mandatory)- Advanced level of **English **(at least C1) both verbal and
- Strong verbal and written communication
- Good organization / time management
- Ability to work with a variety of people from diverse
- Ability to make fair and consistent judgments and
- Ability to solve problems and offer
- Ability to influence
- Effective project
- Ability to adhere to all organizational policies and
- Ability to give constructive feedback to CSRs which lead to performance
- Counseling
- Ability to organize, prioritize and
-
- Good knowledge of effective
- Experience of relevant training and coaching
- Logical and objective approach to call
- Ability to provide feedback in a positive and supportive
- Sales expertise would be a
- **Must hold EU citizenship or valid work permit for Portugal**:**Education and experience**- Minimum of 6 months working in BPO production or comparable customer
- Should be at least one certified/finalized professional education**Benefits. **- Competitive
- Paid professional
- Employee
- Private healthcare & dental insurance (after six months of employment)- Growth opportunities through various development
- Fun and engaging
- wide initiatives, including our Ever
Better wellness
- Job
- Life-long skills and
- Excellent work culture**Go further with Foundever**We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.