(Dutch) Quality Analyst (M/F) - €1.200 A Month Lisboa

(Dutch) Quality Analyst (M/F) - €1.200 A Month
Lisboa
Lisboa, Lisboa, Portugal

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Get AI-powered advice on this job and more exclusive features. Position: Quality Analyst
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary. DUTIES AND RESPONSIBILITIES- Monitor all interactions and ensures accuracy of the
- Coordinate and facilitates call calibration/training sessions for vendor QA
- Train and certify new IQA/VQAs- Publish quality trends, feedback and improvement / enhancement
- Deal tactfully and courteously with
- Produce Quality reports and dashboards such as TNI, Pareto etc. - Drive process improvement and ensure process
- Contribute to the development of the short and long term goals of the
- Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)- Drive first call resolution and quality initiatives in the program. REQUIREMENTS- Native/fluent in Norwegian (C1), with strong written and oral skills, as well as proficiency in English (at least B2)- Minimum of 2 years in QA
- At least 6 months relevant experience is required in a customer service in an inbound and outbound
- Training background/skill will be an added
- Excellent oral, written and interpersonal communication
- Exceptional listening and strong analytical
- Effective problem
- Intermediate level of knowledge in Google
- Ability to work in a multicultural environment, and as part of
- functional teams/client
- Ability to work accurately and with an eye for detail. OFFER- Lunch vouchers 7, 63 EUR per
- 100 EUR transportation allowance or company
- Health
- Office near Oeiras- Dynamic and creative team with a positive and friendly
- Guidance and tools to reach career potential. #J-18808-Ljbffr