Dutch Quality Specialist - Lisbon, Portugal Lisboa

Dutch Quality Specialist - Lisbon, Portugal
Lisboa
Lisboa, Lisboa, Portugal

Dutch Quality Specialist - Lisbon, Portugal

Join us to apply for the Dutch Quality Specialist - Lisbon, Portugal role at Foundever.

Position Overview

We are looking for a Dutch Quality Specialist to join our team. Your daily responsibilities will include:

• Assessing audits through data analysis
• Monitoring CSR performance by reviewing calls and providing feedback
• Participating in meetings with supervisors and team managers
• Reporting script issues and assisting in program monitoring
• Communicating program changes and CSR actions
• Creating and executing monthly call monitoring plans
• Contributing to the monthly quality report
• Providing feedback for training improvements
• Acting as a CSR at least half a day per week
• Participating in calibration sessions to standardize scoring
• Ensuring compliance with security policies

Qualifications

• Native or proficient Dutch (mandatory)
• Advanced English skills (C1/C2)
• Strong organizational and communication skills
• Experience with call assessment and coaching
• Proficiency in Microsoft Office
• EU citizenship or valid work permit for Portugal
• Willingness to relocate or be based in Lisbon
• Availability to work
  - site for the first 2 months and in a hybrid model thereafter
• Availability from 9AM to 6PM, Monday to Friday

Experience and Education

• Minimum 12 months as a Quality Analyst or similar role
• Relevant professional certification or education

Benefits

• Competitive wages and paid training
• Employee discounts and private healthcare
• Growth opportunities and engaging company initiatives
• Job stability and skill development

Additional Information

Level: Entry level

Type: Full-time

Function: Management

Industries: Outsourcing and Offshoring Consulting

Apply today to grow your career with Foundever!