Dutch Remote Customer Service in Lisbon Lisboa

Dutch Remote Customer Service in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines!

Join a Top Fintech Company!

We’re proud to support a leading global fintech company that powers secure online payments across the world. They’re a trusted name in digital transactions, operating in most countries that support money transfers online.

What You'll Do

• Customer Care & Communication
• Handle inbound and outbound calls, offering stellar support via voice and chat
• Provide clear guidance on account history and product details
• Resolve customer issues related to collections and payments
• Financial Assistance & Solutions
• Negotiate payment arrangements with care and empathy
• Support customers in funding their accounts
• Explain the company's protection policies (when applicable)
• Advise on how to manage transactions and funding
• Problem Solving & Follow-Up
• Investigate and resolve
  - related inquiries
• Arrange convenient
  - backs
• Transfer customers to the right teams when needed
• Document call outcomes in internal systems for team reference
• Supporting Sensitive Situations
• Tag and support vulnerable customers
• Offer insolvency support when appropriate
• Secure a commitment to pay on a future date
  
What We’re Looking For


• Experience & Skills
• 1–2 years in retail, hospitality, or a
  - paced call center
• Confident negotiation and communication skills
• Familiarity with
  - based services, fintech, or transaction platforms
• Tech-Savvy Abilities
• Comfortable with Microsoft Office and
  - based applications
• Quick to learn and adapt to new technologies
• Able to juggle multiple phone queues and product lines
• Work Style & Strengths
• Strong priority management
• Self-motivated and independent
• Goal-oriented and
  - driven
• Committed to teamwork, discretion, and exceeding expectations
  
What We Offer


• A
  - paced and innovative work environment.
• Full training to help you succeed.
• Relocation support (if applicable).
• A multicultural work environment with career growth opportunities
• Private health insurance after six months
• Internal employee incentives
  
  
Location

Lisbon - Remote, Portugal

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