Dutch-Speaking B2B Customer Advisor

Arabic & French Customer Support Specialist

Our client is a world‑leading outsourcing company providing customer and technical support and content moderation services. The role supports Arabic‑speaking clients of the world’s largest social media platform. The support is delivered via phone and email, focusing on the needs of content creators.

Responsibilities

• Provide technical support to Arabic‑ and French‑speaking clients of the social media platform via phone or email.
• Offer pre‑ and post‑sales support for all self‑service products.
• Provide product and tool support to improve clients’ experience.
• Identify trends and solve problems faced by multiple SMB clients.

Requirements

• Fluency in Arabic and French (at least C1).
• Communicative level of English (at least B2).
• Ability to communicate clearly and effectively.

Benefits

• Base salary: 1 200 € gross.
• Accommodation provided by the company in Lisbon (discounted).
• Relocation package for candidates from abroad.
• Initial 12‑month contract, permanent after 2 years (or 1 renewal).
• Private health insurance after contract signature.
• For international candidates: airport pick‑up, administrative assistance with registration in Portugal; reimbursement of initial flight expenses after 9 months of successful integration; yearly complementary two‑way flight ticket to any EU country; accommodation in a shared apartment; free Portuguese lessons, sports activities, cooking lessons and more.

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Customer Service Agent (Inbound)

At Lyca Mobile Portugal, you will provide outstanding customer service by answering inquiries, resolving issues, and maintaining high satisfaction. The role includes inbound calls, web chats, social media inquiries, and emails.

What You’ll Do

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and up‑to‑date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Portuguese and English (spoken and written) – mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems, a customer‑oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Offer

• 6‑month fixed‑term contract with the possibility of renewal.
• Base salary of €870. 00 plus meal allowance of €7. 25/day.
• Full‑time schedule: Monday to Saturday, 09:30–18:30.
• Fixed day off on Sunday plus an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Customer Service Trainee – Automotive Division (Exide Technologies)

Exide Technologies is an international leader in battery storage solutions. The Customer Service Trainee role supports the Automotive Division in Castanheira do Ribatejo, Portugal.

Daily Responsibilities

• Assist the Customer Support team with daily backup tasks and general administrative support.
• Support the team in managing key retail accounts.
• Handle transport incidents and preparation issues in coordination with our logistics partner in Spain.
• Coordinate customer scrap collection processes in Portugal.

Requirements

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge of Excel and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organisational skills, attention to detail, and analytical thinking.

Preferred

• Basic Spanish language skills (plus).
• Some experience in managing customer incidents or solving customer issues.
• Motivation to grow professionally in customer support.

What We Offer

• A challenging, responsible, and varied job in a modern, fast‑growing division within an international corporation.
• Highly collegial working environment with decision‑making scope.
• Personal and professional development opportunities, corporate well‑being initiatives, and key benefits.
• Flexible working hours.
• Medical services as per Exide protocols.
• Professional growth and learning opportunities.
• Collaboration with transverse teams and helpful colleagues.
• Contribution to innovative projects.
• A real perspective of working in a dynamic environment.

Feel free to apply if you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our selection team will contact you. Best of luck!

Our energy: It’s you! Together, we will be transforming the energy sector.

Exide Technologies – Energizing a new world

Exide is an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

Customer Service & Admin Specialist – Jove Insurance

Jove Insurance is a global‑first insurtech MGA providing digital‑first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. We are expanding our Lisbon team.

Role Overview

As a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through Hub
Spot, our CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.

Key Responsibilities

• Respond to customer tickets via Hub
  Spot, providing clear, helpful, and professional support.
• Resolve customer queries, requests, and complaints quickly and effectively.
• Support the sales team by engaging with customers to prevent cancellations and improve retention.
• Process and manage insurance claims in coordination with insurers and internal teams.
• Escalate complex issues to appropriate teams while maintaining ownership of customer communication.
• Maintain accurate customer records and track interactions in Hub
  Spot.
• Contribute to improving customer service processes and feedback loops.

Requirements

• Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
• Strong communication skills (written and verbal) in English; other European languages are an advantage.
• Comfortable working with CRM/ticketing systems (experience with Hub
  Spot is preferred).
• Problem‑solving mindset and ability to remain calm under pressure.
• Organised, detail‑oriented, and proactive.
• Team player with the ability to work cross‑function (sales, claims, operations).

What We Offer

• Competitive salary and benefits package.
• Opportunity to join a high‑growth global insurtech.
• International work environment with offices in Lisbon and London.
• Career growth opportunities as we expand across Europe, UK and the US.
• Supportive, innovative, and fast‑moving team culture.