Dutch-Speaking Client Engagement Specialist - Lisbon

Dutch-Speaking Client Engagement Specialist - Lisbon
Viseu
Viseu, Viseu District, Portugal

Dutch‑Speaking Client Engagement Specialist - Lisbon
We are actively seeking an enthusiastic and highly proficient Dutch‑speaking professional to join our international team in Lisbon as a Client Engagement Specialist. This role is pivotal in ensuring seamless and superior support for our valued policyholders in the Dutch market. Role in Detail: Customer Experience Champion
As a Client Engagement Specialist, you will be the primary point of contact for our customers, utilizing your communication skills via telephone and digital channels to address a broad range of service needs. You will be responsible for resolving inquiries, providing policy clarifications, troubleshooting service issues, and guiding customers through claims and billing processes. Your success will hinge on your ability to deliver solutions efficiently while fostering a positive and trustworthy relationship with every client. Core Tasks And Responsibilities- Manage incoming communications from Dutch clients, providing accurate information and professional assistance related to their insurance products. - Analyze customer concerns, execute appropriate resolutions, and strategically elevate complex matters to specialized teams as needed. - Educate clients on the specifics of their insurance plans, ensuring full comprehension of terms and conditions. - Maintain rigorous and
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- date documentation of all interactions, resolutions, and customer data in the internal system. - Operate in full adherence to established company protocols and quality assurance guidelines. - Contribute proactively to team efforts and organizational goals regarding service excellence. Essential Hiring Criteria- Language Proficiency: Mandatory fluency (written and spoken) in Dutch;



high‑level competency in English (C1 minimum). - Start Date: Availability to begin employment on January 8, 2026. - Work Permit: Valid documentation to legally work in Portugal (EU Citizenship, Residency Card with>



1 year validity, or Refugee Card). Desired Background (Beneficial Experience)- Prior experience in a customer service, help desk, or call center environment. - Experience within the insurance or financial services sector. Work Structure And Benefits- Location: Lisbon, Portugal. - Work Days: Monday to Friday. - Days Off: Weekends are guaranteed off. - Shift Times: Rotational shifts between 07:30 AM and 08:00 PM. Compensation And Perks- Salary: €1, 100 Gross base pay per month. - Payment Cycle: Salary is disbursed over 14 payments annually. - Incentives: Opportunities to earn performance‑related bonuses. - Subsidies: Daily meal allowance. - Health: Comprehensive company‑provided health insurance coverage. - Resources: All necessary technical equipment will be supplied. - Development: Clear pathways for career advancement and investment in professional training. Do you have the communication skills and language fluency we need? We invite you to apply and build your international career in Lisbon!Seniority
- Entry level
Employment
- Full‑time
Job
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