Dutch Speaking Customer Advisor (Email & Chat Support Only) Porto

Overview

Dutch Speaking Customer Advisor (Email & Chat Support Only) for an
- site role in Porto, Portugal.

We are seeking enthusiastic Customer Advisors to join our dedicated,
- site team in Porto. You will be contributing to an innovative project for a globally recognized social media platform. While we cannot share the specific name, you will be working with a brand that connects millions worldwide.

What You'll Be Doing

• Delivering exceptional digital support as the primary point of contact for users, providing assistance exclusively through email and chat channels.
• Becoming a platform expert by quickly understanding the project’s platform features, policies, and procedures to provide accurate information to users.
• Skillful troubleshooting: diagnose issues and guide users through resolution steps; escalate complex cases to appropriate internal teams to ensure queries are resolved.
• Meticulous documentation of all customer interactions and resolutions in the CRM system to track issues and inform improvements.
• Identify trends and insights from customer feedback to support continuous service improvement and platform enhancement.
• Collaborate with team members and other internal departments to ensure smooth handovers and a cohesive customer experience.
• Drive customer satisfaction by meeting and aiming to exceed predefined SLAs and satisfaction targets.
• Engage in continuous learning to stay updated with new features, service updates, and support processes.

What We're Looking For

• Exceptional Dutch language skills (C2 level) with impeccable written communication for email and chat support.
• Proficient English (B2 level) for internal communication, training, and collaboration within a multicultural team.
• Customer-focused mindset with a genuine passion for helping people and delivering outstanding experiences.
• Strong
  - solving abilities, attention to detail, and ability to tackle challenges effectively.
• Adaptable & collaborative, comfortable working independently and as part of a dynamic team in a
  - paced environment.
• Highly organized with the ability to manage multiple customer interactions and prioritize effectively.
• Flexibility regarding shifts, with specifics discussed during the interview process.
• Prior experience in customer service or digital support is valued but not required; motivated learners are welcome.
• Legal work documents: candidates must possess valid documents allowing them to live and work in the European Union/Portugal.

What We Offer

• Competitive salary package recognizing skills and contributions.
• 2000 signing bonus to help you settle into your new role and city.
• Clear career growth opportunities with ongoing training and advancement potential.
• Comprehensive benefits package including private health insurance and life insurance.
• Relocation package for candidates outside Porto, including flight tickets and assistance with initial accommodation.
• Vibrant, inclusive work environment in Porto with a focus on
  - life balance and employee
  - being.
• Continuous learning opportunities through regular training sessions and development programs.
• Employee discounts and perks for added value.

Discover Porto

Porto offers historical charm, architecture, notable cuisine, and a vibrant cultural scene. It presents an excellent quality of life and a welcoming community for new residents.