Dutch-Speaking Customer Advisor - Lisbon On-site

Are you fluent in Dutch and English and ready to start a rewarding career in the vibrant city of Lisbon? Join a leading international insurance company and become a crucial part of our customer support team!

This is an on-site position based in our modern Lisbon office. We are looking for motivated individuals to provide exceptional service and support to our Dutch-speaking clientele.

Start Date:January 8, 2026

Your Responsibilities:

• Customer Communication: Serve as the primary point of contact for Dutch-speaking customers via phone, email, and chat.
• Information & Advice: Answer queries related to insurance policies, claims, coverage, and documentation with clarity and professionalism.
• Problem Resolution: Effectively troubleshoot and resolve customer issues and complaints, ensuring a high level of satisfaction.
• Documentation: Accurately document all customer interactions and transactions within the company's systems.
• Team Collaboration: Collaborate with other departments to ensure a seamless and efficient customer experience.
• Adherence to Standards: Maintain a deep understanding of company policies, procedures, and relevant insurance regulations.

Essential Requirements (Must-Haves):

• Language Proficiency:
  • Dutch: Fluent (written and spoken) - Native or C1/C2 equivalent.
  • English: Business proficiency (B2 level minimum).
• Eligibility to Work: Valid documentation allowing you to work in Portugal:
  • EU Citizenship
  • Residency Card (must be valid for more than one year)
  • Refugee Card

Desirable Skills (Good to Have):

• Experience: Prior experience in customer service, call centers, or the insurance/financial sector is beneficial, but not mandatory. We are happy to train motivated candidates!
• Soft Skills: Strong communication, active listening,
  - solving abilities, and a
  - focused mindset.

Work Environment & Conditions:

• Location: On-site in Lisbon, Portugal.
• Work Schedule: Monday to Friday (including bank holidays).
• Shifts: Rotational shifts between 07:30 AM and 08:00 PM.
• Days Off: Weekends (Saturday and Sunday).
• Equipment: All necessary work equipment (computer, headset, etc. ) will be provided by the company.

Compensation & Benefits:

We offer a highly competitive package to ensure your success and
- being:

• Competitive Monthly Salary.
• Performance Bonus based on achieved targets.
• Attendance Bonus recognizing your commitment.
• Meal Allowance/Voucher to support your daily expenses.
• Private Health Insurance coverage.
• Relocation Package to assist you in moving to beautiful Lisbon.
• Exceptional Career Growth Opportunities within a global company.
• Ongoing Training and Professional Development.

Relocation Support:

We understand moving to a new country is a big step! Our Relocation Package is designed to ease your transition to Lisbon. Details will be discussed during the interview process.

Ready to take the next step in your career? Apply Today!