Dutch-Speaking Customer Advisor (Lisbon, Portugal)

Dutch‑Speaking Customer Advisor (Lisbon, Portugal)

Are you a highly motivated and fluent Dutch speaker looking for an exciting career opportunity abroad? Join our dynamic, international team in sunny Lisbon, Portugal, and become a dedicated Customer Advisor for a leading brand in Small Household Appliances. This is an on‑site role, and we offer a comprehensive relocation package to help you settle in.

Responsibilities

• Provide multi‑channel support (phone, email, chat) to customers in the Dutch market.
• Answer questions related to product features, troubleshooting, warranties, and repairs for small household appliances.
• Log all customer interactions accurately and maintain detailed records in the company database.
• Escalate complex technical issues to specialized teams when necessary.
• Strive to achieve first‑contact resolution for customer issues whenever possible.
• Maintain a high level of product knowledge and stay updated on new appliance models and company policies.

Qualifications

• Language Proficiency:
  • Native or fluent Dutch (C2 level) is essential.
  • Good working proficiency in English (B2 level or higher) to communicate internally within the international team.
• Customer Focus: Excellent communication, interpersonal, and problem‑solving skills with a genuine desire to help customers.
• Technical Aptitude: Comfort with technology and the ability to explain technical troubleshooting steps clearly.

Competitive Advantages

• Prior professional experience in a customer service, call center, or technical support role is a plus, but not mandatory. Full training will be provided!
• Familiarity with CRM software (e. g. , Salesforce, Zendesk).

Working model and shifts

• Location: On‑site in Lisbon, Portugal.
• Working days: Monday to Saturday, including Portuguese bank holidays.
• Working hours: Shifts will fall within the hours of 08:00 AM – 06:00 PM (Portuguese time).
• Days off: You will receive two days off per week: Sunday and one rotational day during the week.
• Equipment: All necessary work equipment will be provided by the company.

Benefits and perks

• Financial security: Competitive base salary, meal allowance, and transport allowance.
• Well‑being: Private health insurance coverage.
• Career growth: Opportunities for professional development and career advancement within the company.
• International environment: The chance to work and socialize in a diverse, multinational setting in a beautiful European capital.

Relocation package (for non‑local candidates)

• Flight reimbursement: Reimbursement of your initial flight ticket to Lisbon.
• Accommodation: A private room in a shared company apartment is provided for a maximum period of 12 months.
  • Cost: A contribution of €280 per month will be deducted from your gross salary.

Ready to start your adventure in Lisbon? Apply now!