Dutch Speaking Customer Service Agent Financial Services - 2000 Euro Per Month Lisboa

Dutch Speaking Customer Service Agent Financial Services - 2000 Euro Per Month
Lisboa
Lisboa, Lisboa, Portugal

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Client:

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

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Job Views:

3

Posted:

22. 05. 2025

Expiry Date:

06. 07. 2025

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Job Description:

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in our Financial Services division, offering a competitive salary of 2000 euros per month. In this role, you will be the primary point of contact for our Dutch-speaking clients, providing support and assistance related to our financial products and services. Your responsibilities include addressing inquiries, resolving issues, and ensuring
- quality customer service. If you are passionate about finance and customer service, we would love to hear from you!

Responsibilities

• Respond promptly to customer inquiries in Dutch via phone, email, and chat.
• Provide accurate information about financial products, services, and account management.
• Assist clients with troubleshooting account issues and managing transactions.
• Maintain detailed records of customer interactions and
  - up actions.
• Collaborate with the team to improve customer experience and resolve complex cases.
• Stay updated on industry regulations and service offerings.
• Collect customer feedback for service improvements.
• Fluency in Dutch and English, both written and spoken.
• Prior experience in customer service, especially in financial services.
• Strong communication skills and a
  - oriented approach.
• Effective
  - solving skills and handling challenging situations gracefully.
• Familiarity with financial products and explaining complex information clearly.
• Proficiency in customer service software and financial applications.
• Ability to work independently and as part of a team in a
  - paced environment.