Dutch Speaking Customer Service Agent For Mercier Consultancy Lisbon - WFH Lisboa

Mercier Consultancy Medical provided pay range

This range is provided by Mercier Consultancy Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.

Responsibilities

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries and providing solutions effectively
• Assist customers with product information, order placements, account inquiries, and general customer support
• Resolve customer complaints with professionalism and a focus on achieving customer satisfaction
  Document all interactions in our CRM system to track customer feedback and ensure quality service delivery
• Collaborate with internal teams to improve processes and enhance the overall customer experience
• Stay informed about our services, products, and company policies to provide accurate information to clients

Requirements

• Fluency in Dutch (both written and spoken); proficiency in English is advantageous
• Experience in customer service, preferably in a remote setting
• Strong communication and interpersonal skills with a dedication to providing a great customer experience
• Ability to resolve issues and offer solutions in a timely manner
• Proficient in using CRM software and standard office applications
• Self-discipline and motivation to perform well in a remote work environment
• A willingness to learn and grow within the company while embracing the values of Mercier Consultancy MD

Benefits

• Competitive Monthly Salary of €1500 Gross Per Month
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More. .

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting