Dutch-Speaking Customer Support Consultant Lisboa

Dutch-Speaking Customer Support Consultant
Lisboa
Lisboa, Lisboa, Portugal

About our client

A
- growing global technology company provides an
-
- one hotel management platform designed to simplify and enhance hotel operations. Founded in 2017, they have built a diverse team of over 100 professionals across 5 international offices, serving more than 2, 000 clients across Europe, the USA, and Africa.

Role Overview

Customer Support is at the heart of their business—helping hoteliers deliver great guest experiences by resolving queries with professionalism, empathy, and efficiency. The role requires quickly understanding and troubleshooting issues while maintaining a warm, patient approach that builds trust and customer loyalty.

The successful candidate will join a global support team, with a focus on providing exceptional service to German-speaking clients.

Key Responsibilities:

Customer Support

• Provide professional, personalised responses to hotelier queries via email, phone, and online discussion forums.
• Deliver
  - class customer experiences by actively listening, responding promptly, and anticipating future needs.
• Escalate queries to internal teams through established processes and follow up to ensure resolution.
• Meet daily and weekly engagement targets for customer satisfaction and retention.

Retention & Service Recovery

• Collaborate with the Implementation Team to ensure a smooth handover of new client accounts to support.
• Engage with dissatisfied clients empathetically, aiming to resolve concerns and turn them into promoters.
• Identify and address signals that a client may be considering leaving, working with internal teams to prioritise their needs.

Key Skills (Required)

• Fluency in Dutch and English
• 2+ years’ experience in a
  - oriented, technical, or customer support role
• Technical proficiency in navigating various software systems (training provided)

Beneficial Skills

• Hotel front desk/reservations or hospitality industry experience

Success Factors

• Strong
  - solving mindset
• Customer-focused approach
• Active listening skills
• Empathy
• Resilience

Perks & Benefits

• Free Food Fridays
• Mac-based working environment
• Incentive-based commission
• Formal training budget
• Annual hotel experience