Dutch Speaking Customer Support for Mobile Banking Services Department in Lisbon Lisboa

Dutch Speaking Customer Support for Mobile Banking Services Department in Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Social network you want to login/join with:

Dutch Speaking Customer Support for Mobile Banking Services Department in Lisbon, Lisboa

col-narrow-left

Client:

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

25. 04. 2025

Expiry Date:

09. 06. 2025

col-wide

Job Description:

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Support Agent for our Mobile Banking Services Department, based in the vibrant city of Lisbon. In this pivotal role, you will provide exceptional support to Dutch-speaking customers, assisting them with inquiries related to mobile banking operations, troubleshooting issues, and offering guidance on our digital banking platform. Your fluency in Dutch will be essential in ensuring a smooth and positive customer experience. If you are passionate about banking, technology, and delivering outstanding service, we encourage you to apply and become part of our dedicated team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in Dutch regarding mobile banking services.
• Assist users with account management, transaction inquiries, and technical troubleshooting.
• Provide information about various banking products, features, and security practices.
• Document customer interactions accurately to aid in quality assurance and service improvement.
• Collaborate with internal teams to resolve complex banking issues efficiently.
• Stay updated on banking regulations and product updates to provide accurate assistance.
• Gather customer feedback to contribute to the enhancement of our services.
• Fluency in Dutch and English, both written and spoken, is essential.
• Previous experience in customer support, preferably in banking or financial services, is an advantage.
• Strong communication skills with a focus on delivering an excellent customer experience.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with banking software and customer service tools is beneficial.
• Strong organizational skills and the ability to manage multiple inquiries and tasks.
• Availability to work flexible hours, including evenings and weekends, as required.
• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )