Dutch Speaking Inbound advisory call & administration tasks For MCP - Lisbon

Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!

Key Responsibilities

• Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
• Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
• Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
• Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
• Generate reports on customer interactions, feedback, and trends to help refine service strategies.
• Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.

Qualifications

• Fluency in Dutch (both written and spoken) is required; proficiency in English is an asset.
• Prior experience in customer service, advisory, or administrative roles is preferred.
• Excellent communication skills with a talent for building rapport with customers.
• Detail-oriented and
  - organized, capable of managing multiple tasks efficiently.
• Experience using CRM systems and familiarity with standard office software applications.
• A proactive,
  - oriented mindset focused on customer satisfaction.
• Ability to work effectively in a dynamic,
  - oriented environment.
• Excitement about living and working in the beautiful city of Lisbon!

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Health Insurance
6. And Much More. . .