Dutch-Speaking Junior Customer Support Representative

Dutch-Speaking Junior Customer Support Representative
Porto
Porto, Porto District, Portugal

6 days ago Be among the first 25 applicants

Job Title: Dutch-Speaking Customer Support Representative

Location: Porto, Portugal (On-site)

Schedule: Monday to Sunday – 09:00 to 18:00

Days Off: 2 rotative days per week (1 full weekend off per month)

About The Role

Are you a Dutch speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this
- site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a
- quality customer experience.

Key Responsibilities

Respond to customer inquiries in Dutch via phone, email, and/or chat
Assist customers with product or
- related questions, issues, and complaints
Deliver accurate, valid, and complete information using the right methods and tools
Escalate complex issues to the appropriate internal teams
Follow communication procedures, guidelines, and policies

Requirements

Fluency in Dutch (C1 or above); English for internal communication
Excellent communication and
- solving skills
Ability to work
- site in Porto
EU citizenship or valid Portugal residence permit
A positive attitude, patience, and strong interpersonal skills

What We Offer

Meal Allowance: €7. 63 net per working day

Transport Allowance: Not provided

Relocation Support:

For candidates relocating from outside Portugal:
- Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)
- Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment
For candidates already in Portugal:
- Relocation support provided only if currently living in
  - provided accommodation