Dutch speaking- SMB Customer Support Agent Braga

Overview

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and
- sized businesses (SMBs) as they navigate the online advertising world!

Location: Lisbon, Portugal

Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00

Signing Bonus: €2500

Training: 15 working days

Responsibilities

• Providing support via phone, email, and chat to help SMBs maximize their potential
• Assisting SMB clients with self-service advertising solutions, ensuring they achieve their marketing goals
• Delivering pre- and
  - sales support for all
  - service products
• Offering product and tool guidance to enhance the customer experience
• Identifying trends and resolving challenges faced by multiple SMB clients
• Acting as the voice of our customers—providing valuable insights and feedback to our engineering team

What We Offer

• Work in a vibrant,
  - paced environment in Lisbon
• Competitive salary + signing bonus
• Comprehensive training program (15 working days) to set you up for success
• Opportunities for career growth and development

What We’re Looking For

• Fluency in Dutch (written and spoken) and English C1
• Strong customer service and
  - solving skills
• Interest in digital advertising and online platforms
• Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!