Dutch-Speaking Social Media Customer Advisor - Porto (On-Site)

Dutch-Speaking Social Media Customer Advisor – Porto (On‑Site)

Savior Artigos Texteis Lda – We are hiring dedicated Dutch‑speaking Social Media Customer Advisors to support our international team in Porto, Portugal. This role is ideal for professionals looking to grow in Customer Support, Social Media Operations, or Digital Communication.

Job Details

• Location: Porto, Portugal (On‑site)
• Schedule: Monday to Sunday 10:00–19:00 (2 rotating days off)
• Contract: Full‑time, stable project
• Start date: ASAP

Responsibilities

• Engage with customers via social media (chat, comments, email)
• Manage inquiries, feedback, and complaints with empathy and professionalism
• Maintain brand tone and ensure excellent customer satisfaction
• Escalate complex topics when needed
• Work according to KPIs and quality guidelines
• Ensure confidentiality and compliance with platform rules

Requirements

• Fluent Dutch (C1+)
• Good English (B1+)
• Experience in Customer Service, Social Media, Digital Support, or Community Management is an advantage
• Strong communication and problem‑solving skills
  Available to work rotating schedules
• EU passport or Portuguese residency

Salary & Benefits

• 1100 € gross × 14 months
• International company with strong career development
• Relocation support available
• Training provided

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Marketing and Sales

Industry

Textile Manufacturing