Dutch-Speaking Social Media Customer Advisor - Porto

We are hiring Dutch-speaking Social Media Customer Advisors to join an international company in Porto, Portugal.

If you want to grow your career in Customer Support, Social Media Operations, or Digital Communication, this role is a great fit.

Job Details

• Location: Porto, Portugal (On-site)
• Schedule: Monday to Sunday 10:00 to 19:00 (2 rotating days off)
• Contract: Full-time, stable project
• Start date: ASAP

Responsibilities

• Engage with customers via social media (chat, comments, email)
• Manage inquiries, feedback, and complaints with empathy and professionalism
• Maintain brand tone and ensure excellent customer satisfaction
• Escalate complex topics when needed
• Work according to KPIs and quality guidelines
• Ensure confidentiality and compliance with platform rules

Requirements

• Fluent Dutch (C1+)
• Good English (B1+)
• Experience in Customer Service, Social Media, Digital Support, or Community Management is an advantage
• Strong communication &
  - solving skills
• Available to work rotating schedules
• EU passport or Portuguese residency

Salary & Benefits

• 1100 gross x 14 months
• International company with strong career development
• Relocation support available
• Training provided