Dutch Speaking Technical Support Advisor

Dutch Speaking Technical Support Advisor

You want to be part of a multicultural team in a company which works alongside
- known brands? You want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have your experience of a lifetime!

Responsibilities

• Provide support to customers by responding to inbound requests and documenting relevant case information.
• Assist users with pre‑sales, general inquiries and technical support issues via phone, email and social media channels.
• Adapt the brand’s voice and tone for interactions on private (phone/email/chat) and public (social forums, e‑commerce reviews) channels.
• Ensure excellent customer satisfaction through responses that are appropriate and friendly.
• Work in a multicultural environment alongside a diverse team.

Qualifications

• Native Dutch speaker with good level of English.
• Looking for a job opportunity abroad.
• Motivated and committed to work.
• No trouble with writing in Dutch.
• Team player willing to work with many nationalities.
• Sales or commercial background a plus.
• Previous experience in customer service or credit recovery a plus.

Benefits

• CDI contract, 3‑month trial period.
• Working hours: 40 h/week, 5 days/week, Monday to Saturday (rotating shifts) 7 am‑7 pm.
• Package in line with the market: €1 100 gross/month x 14 months + up to €100/month bonus + meal vouchers €7. 23/workday + reimbursement of some transportation cost + private health insurance and dental plan after six months.
• If you live outside Portugal: reimbursement (up to €400) of initial flight ticket after 6 months and 12 months of accommodation in a shared flat provided by the company (rent fee to pay).
• Opportunity to be part of a challenging and fast‑paced environment.
• Possibility to collaborate with some of the biggest brands in the industry.
• Multicultural and international environment.
• Fully paid training, professional development and career evolution.

Company

Started by two French entrepreneurs in 2000, the company is an international Customer Experience Specialist with a global presence of over 50 000 employees worldwide. In its Lisbon hub, it manages customer service experiences on behalf of some of the world’s most progressive brands.