Dutch-speaking Technical Support Specialist – eMobility Lisboa

Dutch-speaking Technical Support Specialist – e
Mobility

We are currently looking for a Dutch-speaking Technical Support Specialist to join our growing support team in Lisbon. This is an excellent opportunity to support a global technology platform in the
- growing e
Mobility sector.

Base pay range

Location: Lisbon (Hybrid)

Contract: Full-time, Shift-based

Role Overview

As the first point of contact for customers, you will provide technical assistance to users of electric vehicle (EV) charging stations. Your main goal is to ensure minimal downtime and a seamless customer experience by performing troubleshooting, escalating cases when needed, and documenting all findings accurately.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding EV charger functionality and connectivity.
• Perform initial diagnostics and guide customers through troubleshooting steps.
• Escalate complex issues to
  - level support or field service teams.
• Maintain accurate documentation in the CRM system.
• Contribute to trend analysis and product improvements.

Candidate Profile

• Fluency in Dutch and good command of English.
• Experience in
  - facing technical support, preferably in a call center or IT/e
  Mobility environment.
• Basic knowledge of IT, Io
  T, or electrical systems.
• Strong communication skills.
• Ability to work in rotating shifts, including weekends and holidays.
• Residence in the Lisbon area.

Compensation & Benefits

• €950 gross/month base salary
• €400/month language bonus
• Meal allowance up to €224. 40/month
• Transport allowance of €40/month
• Health insurance after 30 days
• Full paid training provided
• Career development opportunities in a growing company

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Skills: technical support, dutch, it, troubleshooting, customer, career development