Dutch Team Manager - Porto, Portugal

Dutch Team Manager - Porto, Portugal
Viseu
Viseu, Viseu District, Portugal

*Come and work with us.

We are looking for a talented and accomplished

French

Team Manager

to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a

Team Lead

in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
• Work as a team, actively collaborating in the development of the advisors' activities
• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
• Undertake formal monthly/quarterly performance reviews
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Accurate and timely communication of any client issues to Operations Manager
• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

• Native level of French (mandatory)
• Intermediate English level (B1)
• Minimum of 6 months of call center experience preferably as Team Manager or product specialist
• Evidence of effective interpersonal, coaching, and leadership skills
• Excellent telephone, keyboard, verbal and written communication skills
• Good numeric and verbal reasoning skills
• Effective time management
• Ability to organize and prioritize, set priorities and
  - task
• Availability to work from our site in Porto office during 5 weeks of training (mandatory)
• After training, the position will be remote
• This operation will work from Monday to Friday - 8 AM to 5 PM - with French Holidays
• Must hold EU citizenship or valid work permit for Portugal

Knowledge/abilities

• People-oriented
• An element of gravitas
• Experience with policy work
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision
• Ability to interact positively with staff at all levels

Education And Experience

• Bachelor's degree or directly related work experience
• Previous relevant experience as Team Manager (mandatory)

*Benefits. *

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

*Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today