Dutch Trust Safety Agent - Relocation to Lisbon - Speakit Lisboa

Dutch Trust Safety Agent - Relocation to Lisbon - Speakit
Lisboa
Lisboa, Lisboa, Portugal

Dutch Trust Safety Agent - Relocation to Lisbon - Speakit

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Join Our Team and Make a Difference!

As a Trust Safety Agent, you will play a crucial role in maintaining the integrity and safety of our platform. Your responsibilities include reviewing and managing content to ensure compliance with community guidelines. This role is ideal for individuals passionate about online safety and strong ethical standards.

If you're passionate about online safety and have a keen eye for detail, we want to hear from you. Join us and help create a safer online environment for everyone.

Key Responsibilities:

• Evaluate content submitted by internal systems or users to ensure compliance with community guidelines.
• Classify and/or remove highly sensitive content uploaded by users according to defined parameters.
• Apply policies correctly, ensuring quality, intellectual property, privacy, and online safety.

Issue Management:

• Handle sensitive and complex issues faced by users, ensuring timely and appropriate resolution.
• Escalate issues requiring special attention to your supervisor following established procedures.
• Adhere to confidentiality policies and handle customer information securely.
• Participate in ongoing training for role development.
• Meet performance indicators set by the client.
• Conduct outbound calls to gather evidence supporting investigations.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in Trust Safety, content moderation, or customer service.
• Strong attention to detail, ethical judgment, communication,
  - solving, and tech skills.
• Excellent Dutch language skills (C2 level), and B2 level in English.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to complete continuous training programs.
• Commitment to user information security.

Benefits:

• Be part of a team ensuring platform safety and trustworthiness.
• Participate in ongoing training and development.
• Work with a dedicated team making a positive impact.
• Flight ticket paid upfront + taxi pickup at arrival.
• Accommodation and expenses paid by the company, including bills (water, electricity, Internet, cleaning).
• Private health insurance.
• Free language and surf lessons, among others.
• Salary: 1040 euros gross/month with accommodation or 1298 euros gross/month without.
• Performance bonuses.
• Onsite or hybrid work model.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

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