DWP- Digital Experience Management Data Expert Lisboa

DWP- Digital Experience Management Data Expert
Lisboa
Lisboa, Lisboa, Portugal

DWP- Digital Experience Management Data Expert

Transform the Digital Workplace with us! The mission of the “Digital Workplace” unit in IT Digital Foundation (IT DF) is to deliver a modern and “Touchless” IT service experience for our end users, enabling them to focus on creating business value. We are looking for a skilled and enthusiastic Digital Experience Management Data Expert to join our team and help shape smart and productive workplaces through the Digital Experience Management Service (DEM). This is a core service within the Digital Workplace Value Center, and you will play a vital role in connecting the service with automation excellence and data insights.

Main Tasks:

• Lead and coordinate initiatives to resolve critical issues affecting the performance and availability of IT services and systems.
• Act as a bridge between service teams, providers, and business units, facilitating communication and collaboration to ensure timely, effective solutions.
• Monitor, report, and provide feedback on the progress and outcomes of initiatives aimed at improving onboarded DEM services.
• Perform detailed analysis of issues and pain points, leveraging data to uncover correlations, root causes, and impacts.
• Analyze
  -
  - day data to identify patterns and prevent
  - user issues, working toward a proactive IT environment.
• Collaborate with service teams and automation tooling experts to enhance service quality through automation initiatives (e. g. , proactive alerts, anomaly detection, resolution).
• Collect and leverage data to improve user experience across all DEM services.
• Oversee and manage
  -
  - day IT operations and applications of IT systems within the onboarded DEM services.
• Create reports and dashboards in Power
  BI and other data tools to provide actionable insights.

Technical Skills:

• Bachelor's Degree in Computer Science, Information Technology, or related fields.
• At least 3 to 4 years of proven experience working with digital experience management tools and data architecture within the IT sector (experience in the digital workplace is a plus).
• Strong knowledge of IT infrastructure and applications, particularly Windows device management.
• Experience designing, implementing, and optimizing IT services.
• Proficiency in creating reports and dashboards using Power
  BI or similar data tools.
• Understanding of automation and anomaly detection techniques in IT service management.

Soft Skills:

• Strong presentation and communication skills with the ability to present complex issues to various levels of stakeholders.
• Excellent
  - solving and critical thinking abilities.
• Ability to work in a
  - paced environment while managing and driving multiple initiatives.
• Strong written and verbal communication skills with
  - high proficiency in English (speaking, reading, and writing).
• Passion for technology and a strong execution mindset.
• Entrepreneurial spirit and growth mindset with a focus on
  - user satisfaction and
  -
  - end responsibility.
• Ability to collaborate effectively across teams, enabling the delivery of value through communication and mutual support.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Internet Publishing