Dynatrace Administrator

Dynatrace Administrator
Lisboa
Lisboa, Lisboa, Portugal

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, Ne
  Xel, Team as a Service, Tech Academies);
• R&D (Bootcamps, POC, Tech Lab);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Team Building activities;
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Configure and administer the Service
  Now platform, ensuring performance, stability, and functionality
• Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
• Automate workflows and develop scripts using Java
  Script and Flow Designer
• Manage user access, roles, and groups in compliance with security best practices
• Monitor system health, perform upgrades, and apply patches
• Support integrations with other tools and platforms via REST/SOAP APIs
• Collaborate with stakeholders to gather requirements and translate them into effective Service
  Now solutions
• Document configurations and update internal knowledge base

You must have:

• Proven experience as a Service
  Now Administrator, with
  - on knowledge across core ITSM modules
• Proficiency in scripting (Java
  Script) and workflow automation within the platform
• Experience with platform integrations using APIs (REST/SOAP)
• Familiarity with Service
  Now CMDB, Discovery, and Service Catalog
• Understanding of ITIL principles and how they apply within Service
  Now
• Experience with system upgrades and instance cloning
• Excellent
  - solving skills and attention to detail
• Strong communication skills and ability to interact with technical and
  - technical stakeholders
• Service
  Now Certified System Administrator (mandatory); additional certifications are a plus
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency
• Availability to go to the office, once or twice per week

If you want to be part of a real People First organization, join us! Send your CV to