E-Commerce Manager Faro

Overview

United Hospitality Management (UHM) is seeking a dynamic and experienced E-Commerce Manager to join the Marketing team. This individual will play a key role in driving online sales for Serenity – The Art of Well Being, an
- winning spa brand within the UHM portfolio. The ideal candidate will possess a strong background in
- commerce management, digital marketing, and sales support, with a passion for the wellness and cosmetic industry.

Key Responsibilities

• Develop and execute a comprehensive
  - commerce strategy for Serenity, in alignment with overall business objectives and brand standards.
• Manage the website, ensuring it is
  - friendly, visually appealing, and functional, including overseeing web development, design, and content updates.
• Manage all aspects of the website, including curating and organizing product listings (descriptions, images, and pricing content updates), and customer experience optimization.
• Ensure a positive user experience throughout the customer journey, from browsing to checkout and
  - purchase support, addressing customer inquiries, resolving complaints, and implementing measures to improve customer satisfaction and retention.
• Implement effective digital marketing campaigns to drive traffic, engagement, and conversion on the Serenity Spa website (email marketing, social media advertising,
  -
  - click (PPC) campaigns, and affiliate marketing).
• Implement strategies to increase online sales, such as optimizing product pages for search engines (SEO), improving conversion rates, and implementing upselling or
  - selling techniques.
• Manage relationships with
  - party suppliers such as shipping carriers, payment processors, and software providers, including negotiating contracts, resolving issues, and ensuring smooth collaboration.
• Ensure accurate inventory management and product categorization.
• Monitor key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost; use data analytics tools to gain insights and make
  - driven decisions to improve performance.
• Stay informed about industry trends, emerging technologies, and competitor strategies, making recommendations for continuous improvement and innovation.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field required. Master’s degree preferred.
• Minimum of 3-5 years of experience in
  - commerce management, preferably within wellness, cosmetic, hospitality or luxury retail sector.
• Proven track record of success in driving online sales and revenue growth through strategic digital marketing initiatives.
• Proficiency in
  - commerce platforms (e. g. , Shopify, Woo
  Commerce) and content management systems (e. g. , Word
  Press).
• Strong analytical skills, with the ability to interpret data and make
  - driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments.
• Creative thinker with a passion for innovation and continuous improvement.
• Flexibility to adapt to a
  - paced and evolving work environment.
• Advanced skills in Excel and Power
  Point (preferred).
• Team player; proactive and able to work under tight deadlines.
• Fluency in Portuguese and English.
• This position is located at Pine Cliffs Resort (mandatory).

How to Apply

To apply, please submit your resume to ******.

About UHM

United Hospitality Management (UHM) stands as a distinguished global hotel management company, boasting over 30 years of expertise in the luxury hospitality sector. Renowned for its leadership in hospitality asset development, operationalization, and management, UHM has forged successful partnerships with internationally acclaimed brands and a portfolio of over $1 billion in assets under management. For details, visit unitedhospitality.com.

About Serenity – The Art Of Well Being

Serenity – The Art of Well Being is a luxury spa brand developed by the leading entity owning and managing luxury resorts in Portugal. The brand aims to provide memorable experiences, excellent products and services, and personalized experiences for body, mind, and spirit. It has won numerous World Luxury Spa Awards, and operates at multiple luxury locations with plans for expansion.