E-commerce Support Representative-Finnish Market (Remote) Porto

Overview

Job openings: E-commerce Support Representative-Finnish Market (Remote)

Location: Remote in Continental Portugal

Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Responsibilities

• Support Finnish-speaking customers with
  - related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and
  - solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company).

Benefits

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for candidates moving from abroad).