E00F0: Operations Support Agent (ID) Lisboa

E00F0: Operations Support Agent (ID)
Lisboa
Lisboa, Lisboa, Portugal

We have an exciting opportunity for you to join our team of Operation Support Agents.

Who We Are

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our
  - house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to Fed
  Ex processes, procedures and controls, and regulatory requirements
  
  

• Good communication and social skills
• Ability to work in a
  - paced environment with strict timelines
• Ability to manage own time effectively with attention to detail
  
  

• Attractive compensation package
• Training to get you started and
  -
  - job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee
  - rate shipping
• Great career opportunities
• Fed
  Ex is one of the worlds most admired companies and trusted brands year after year