E06H0: Manager Workforce Management (Id) Porto

E06H0: Manager Workforce Management (Id)
Porto
Porto, Porto District, Portugal

Manager Workforce Management (WFM) to oversee a team responsible for forecasting, scheduling, and staffing across our European customer service centers.

We have an exciting opportunity for you to join our team as a Manager of Strategic Business Planning.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work tirelessly to deliver the most important packages of someone's day. Our passionate team understands that their work is invaluable in delivering outstanding experiences to our customers. With 530, 000 team members, we are as diverse as the world we serve. We love what we do and do it well. Our reach is extensive, and so are our ambitions. Join us and help write our next chapter together.

What you will be doing:

• Manage a diverse team, collaborating closely with peers globally
• Handle performance management across multiple lines of business
• Forecast customer interaction volumes across various call centers
• Develop and maintain staffing models to meet service level targets
• Design and implement routing strategies for efficient contact handling
• Build optimized schedules using WFM tools and technology
• Track and report on KPIs, adherence, productivity, and service levels
• Partner with Contact Center leadership to drive performance improvements
• Lead WFM best practices and process initiatives across regions

What do you bring with you:

• Bachelor's degree or equivalent in a quantitative discipline
• Five (5) years of business experience in a WFM environment, engineering discipline, operations research, program development, or industrial management, with strong project management skills
• Knowledge of financial planning functions
• Strong management, analytical, human relations, and communication skills
• Advanced degrees or directly related experience may offset degree requirements

What do we offer:

• Attractive compensation package
• Training to get you started and ongoing learning opportunities
• Extensive resources for skill and knowledge development
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in challenging life situations
• Employee discounted shipping rates
• Great career opportunities
• Fed
  Ex is recognized as one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path — we're ready to invest in your development. Join Fed
Ex.