E06H0: Manager Workforce Management (ID) Leça do Balio

E06H0: Manager Workforce Management (ID)
Porto
Leça do Balio, Porto, Portugal

Manager Workforce Management (WFM) to oversee a team in charge of forecasting, scheduling, and staffing across our European customer service centers.

We have an exciting opportunity for you to join our team as a Manager Strategic Business Planning.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Manage a diverse team, closely interacting with peers across the globe
• Handle performance management across multiple lines of business
• Forecast customer interaction volumes across multiple call centers
• Develop and maintain staffing models to meet service level targets
• Design and implement routing strategies for efficient contact handling
• Build optimized schedules using WFM tools and technology
• Track and report on KPIs, adherence, productivity, and service levels
• Partner with Contact Center leadership to drive performance improvements
• Lead WFM best practices and process initiatives across regions

What do you bring with you:

• Bachelor’s degree or equivalent in a quantitative discipline.
• Five (5) years business experience in a WFM environment, engineering discipline, operations research, program development or industrial management field with strong project management skills.
• Knowledge of financial planning functions.
• Strong basic management, analytical, human relations and communication skills.
• Directly related advanced degrees may offset experience requirements.
• Directly related experience may offset degree requirements.

What do we offer:

• Attractive compensation package
• Training to get you started and
  -
  - job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee
  - rate shipping
• Great career opportunities
• Fed
  Ex is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

Fed
Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed
Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed
Ex team members, who are tasked with making every Fed
Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed
Ex decision, policy or activity. Fed
Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their
- being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed
Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.