Ecommerce Support Aveiro

Ecommerce Support
Aveiro
Aveiro, Aveiro District, Portugal

The selected resource will be responsible for supporting end users of the
- commerce platforms, delivering assistance with a proactive,
- oriented approach focused on customer satisfaction.

Key Responsibilities:

Deliver user support through helpdesk channels, ensuring prompt and effective resolution of issues related to Bosch
- commerce systems

Create, update, and share relevant documentation, including known issues, new functionalities, and upcoming deployments

Conduct onboarding and training sessions for new users

Assist users during testing phases to ensure smooth adoption and functionality validation

Required Competencies:

Proven experience in
- user support (helpdesk), including technical documentation and testing assistance

Familiarity with
- commerce platforms and workflows

Background in SAP ERP SD (Sales & Distribution) processes — such as
-
- order and
-
- cash — is a valuable asset

Strong customer focus and adaptability in the face of change

Excellent interpersonal and communication skills

Proactive attitude, able to work independently with confidence and clarity

Proficiency in Portuguese (written and spoken) and strong English communication skills (spoken and written)

Full Remote position from Portugal