Electric Bike Technical Support Specialist Lisboa

Electric Bike Technical Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

Experience the thrill of working with a multicultural team in a dynamic company that partners with renowned brands.

As a Technical Support Specialist for Electric Bikes, you will be responsible for delivering exceptional customer service to our German market.

Key Responsibilities

• Manage all incoming queries effectively in a customer service environment, focusing on technical issues and providing timely resolutions.
• Respond to calls and emails from enterprise clients, gathering information to resolve queries and maintain client relationships.
• Record all required data elements in our CRM system to ensure seamless
  - up and qualitative support.

Our ideal candidate has:

• Native-level fluency in German and English.
• At least 6 months of experience in Technical Support.
• Excellent communication skills, both written and oral.
• The ability to operate in
  - pressure situations.
• An analytical and
  - solving mindset.
• A
  - centric and
  - oriented approach.

What We Offer

• Long-term opportunity with career growth potential.
• Rotating shifts to accommodate project needs.
• A competitive salary package, including gross monthly pay, performance bonuses, and meal vouchers.
• Reimbursement for transportation costs and private health insurance.
• Opportunity to collaborate with leading brands and work in a multicultural environment.

Join us in Lisbon, Portugal, and take advantage of this unique chance to evolve your career and personal life.