End User Support Specialist (relocation to Belgium) Lisboa

End User Support Specialist (relocation to Belgium)
Lisboa
Lisboa, Lisboa, Portugal

We are looking for an End-User Support Specialist who is willing to relocate to join our Client’s team in Brussels, Belgium.

At Hexa Consulting, we’re more than an IT consulting company — we’re a place where tech talent grows. Based in Portugal, we value transparency and a
- first approach, helping professionals take their next big step in IT. Our mission is to build strong connections and support the growth of every team member. With projects in Nearshore, Time & Material, Service Management, and Tech Academies, you’ll find opportunities to learn, innovate, and advance your career.

Eligibility:

Candidate must have resided in Portugal for at least the past 5 years.

Portuguese citizenship is mandatory.

Candidate must be prepared to obtain EU security clearance upon accepting the job offer (with Hexa coordination).

Key Responsibilities:

Provide first and
- level support for
- user ICT devices and applications.

Stage, configure, and deploy
- user devices using Microsoft Configuration Manager (MCM) and related tools.

Enroll, hand out, and support newly staged devices for end users.

Maintain and implement software updates, upgrades, and OS patches in line with NATO Security Guidelines.

Test equipment from and to the supply line and document serviceability.

Investigate and resolve technical issues systematically, ensuring service continuity.

Maintain
-
- date knowledge of implemented technologies and support best practices.

Participate in 5-day sprints organized through coordination meetings.

Required Qualifications:

Essential:

Higher vocational training in a relevant field + 2 years of
- related experience, OR secondary education + 4 years of related experience.

3–5 years of experience with IT administration tools such as:

Microsoft Configuration Manager

Active Directory

Microsoft App
V

Citrix

VMware

Dell Thin Device Management

Group Policy Management

3–5 years of experience with Windows OS and applications (MS Office, Adobe, etc. ).

3–5 years of experience with IT hardware and auxiliary equipment.

5+ years of experience with computer network technologies in Windows environments.

ITIL Foundation certification.

Desirable:

Microsoft Certified Desktop Support Technician (MCDST).

ITIL Service Operations certification.

Experience in international or
- civilian environments.

Why Join Us?

Employment: Indefinite Contract from the start.

Relocation Support: Great relocation package.

Health Insurance: Comprehensive coverage for your
- being.

Hybrid Work Model: 2 days
- site, 3 days remote.

Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.

If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!