Engagement Manager (Workplace Manager) Bragança

Engagement Manager (Workplace Manager)
Bragança
Bragança, Bragança, Portugal

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Position Title:

Engagement Manager (Workplace Manager)

Location:

BGC

Position Purpose:

Serves as the primary interface with business divisions and client stakeholders to understand strategic direction and evolving workplace needs. Applies expertise in workplace strategy to forecast space requirements and develop actionable solutions that support business goals, corporate objectives, and ongoing transformation initiatives.

Key Responsibilities:

1. Support clients with Alternative Workplace Strategies and encourage adoption of new workspace culture.
2. Assist in the rollout of new workplace technology tools and roadmaps.
3. Lead discussions with business units to gather and analyze space requirements (e. g. , headcount, growth, support needs).
4. Collect, compile, and analyze space and occupancy data to inform planning decisions.
5. Generate visual and
   - based reports to illustrate operational and spatial requirements.
6. Respond to and manage internal service requests via ticketing system; monitor open tickets against KPIs and SLAs.
7. Coordinate with external vendors to address service tickets.
8. Track ticket status and ensure resolution, flagging unresolved tickets (>5 days).
9. Develop recommendations based on workplace data and maintain program records.
10. Attend client meetings, obtain approvals, and ensure contractual SLA compliance.
11. Conduct space vacancy checks and ensure data accuracy via site walks.
12. Deliver high standards of customer service with a hospitality focus.
13. Oversee workplace logistics: fleet management, meeting support, security, and event setups.
14. Manage wellness, safety, and training programs onsite.

Qualifications:

1. Bachelor's degree or equivalent professional training.
2. At least 5 years of work experience, with 3+ years in front office or customer service roles.
3. Minimum 2 years in a similar capacity.
4. Strong planning, coordination, and execution skills.
5. Proven accountability and ownership of objectives.
6. Exceptional customer service and hospitality mindset.
7. Ability to make quick, informed decisions.
8. Mentorship and team development experience is a plus.
9. Proficient in Microsoft Office.
10. Flexible work availability, including overnight, weekends, holidays, and overtime.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Technology, Information and Internet