Engineering Director, Adoption Lisboa

Engineering Director, Adoption
Lisboa
Lisboa, Lisboa, Portugal

Overview

Engineering Director, Adoption at Cloudflare leads the engineering efforts behind Cloudflare's dashboard and cloudflare.com, and will play a central role in helping Cloudflare grow 5x over the next five years. Alongside Product Management, your mission is to enhance customer and prospect engagement with our products and the company as a whole. We are looking for candidates who live within 50 miles of our hub office locations.

Locations

Austin, Lisbon, or London

About Cloudflare

At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks powering millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates Internet applications without adding hardware or changing a line of code. Properties powered by Cloudflare route web traffic through our intelligent global network, which gets smarter with every request. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Role and Approach

As the Director of Engineering: Adoption, you will lead the engineering efforts behind Cloudflare's dashboard and cloudflare.com, and will play a central role in helping Cloudflare grow 5x over the next five years. Alongside your Product Management counterparts, your mission is to enhance customer and prospect engagement with our products and the company as a whole. We are looking for candidates who live within 50 miles of our hub office locations. You'll tackle challenges such as:

• Enhancing the Cloudflare Dashboard: provide a platform to deliver exceptional user experiences; maintain a tech stack and design language that empowers innovation; manage contention so a growing organization can contribute to the mission.
• Driving Adoption and Upselling: educate customers and prospects about offerings, encourage onboarding, measure progress, and enable
  - functional contributions across Cloudflare’s web properties.
• Managing Adjacent Costs: effectively manage cost drivers like customer support and outbound sales while ensuring a positive impact.
• Serving Diverse Customer Needs: meet API- and Terraform-based users’ needs without compromising innovation velocity.

In this role, you'll lead a team of engineering managers and engineers, collaborating closely with product management, design, and
-
- market teams. You'll also work with product teams across the company to address these challenges and promote engineering excellence throughout Cloudflare.

Responsibilities

• Leadership and Accountability
  • Own the successful execution of goals within the adoption solution area, ensuring alignment with company objectives.
  • Lead by example, setting high standards for ethics and integrity.
  • Develop leaders within your organization who have their own track records of success.
• Delivery and Execution
  • Drive
    - setting initiatives and take ownership of key objectives, including
    - functional projects.
  • Ensure regular progress updates are shared with peers, executives, and other stakeholders.
  • Validate
    - level goals for appropriate stretch and impact, making adjustments as needed.
  • Monitor delivery across teams, unblocking obstacles to maintain progress.
  • Address underperforming teams by implementing necessary changes.
• Strategic Thinking and Vision
  • Break down ambiguous problems into concrete goals with clear outcomes.
  • Set a common direction and strategy across teams, creating cohesion around the mission.
  • Identify opportunities to leverage existing skills, tools, and technologies to accelerate delivery and minimize waste.
  • Develop a vision for the future of your area and inspire collaboration among other leaders.
• Technical Excellence
  • Use engineering expertise to identify improvement opportunities, enhancing product quality and development velocity.
  • Work with engineering managers and principal engineers to implement best practices.
  • Ensure quantitative measures exist for teams, using data to identify issues and take corrective action.
  • Stay informed about modern UX stacks and web technologies to effectively lead technical discussions.
• Customer Focus
  • Deeply understand customer problems by analyzing support themes, engaging with
    - facing teams, and interacting with customers directly.
  • Develop strategies to serve the needs of customers who primarily use APIs or Terraform.

Key Competencies

• Leadership Skills
  • Proven ability to lead and develop
    - performing teams in a dynamic environment.
  • Experience reorganizing teams to improve success and adapt to changing goals.
• Execution Excellence
  • Strong track record of managing competing priorities and ensuring tasks are completed.
  • Ability to break down complex problems and drive continuous, iterative progress.
• Influence and Communication
  • Exceptional communication skills, capable of persuading and influencing
    - functional teams.
  • Ability to articulate a clear vision and inspire others to collaborate.
• Technical Proficiency
  • Deep understanding of modern UX stacks and web technologies.
  • Engineering background preferred; ability to engage credibly with technical teams.
• Data-Driven Decision Making
  • Fluent in working directly with data to inform decisions and persuade stakeholders.
  • Ability to define and track key metrics to measure progress and impact.

Bonus Points

• Internet Expertise: Understanding of how the Internet works at layers 2 through 7, or mastery in a similarly complex domain.
• Hands-On Experience: Experience developing web properties or contributing to
  - source projects.
• Growth Engineering Experience: Experience in a consumer or B2B environment where the focus was on product growth.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience.
• 15+ years of experience in software engineering, with at least 8 years in leadership roles.
• Demonstrated excellence in building
  - facing UX in an enterprise setting.
• Proven track record of driving organizational excellence and making tough decisions when necessary.

Why Join Cloudflare?

At Cloudflare, we aim to help build a better Internet. We believe that with our talented team, smart technology, and engaged users, we can solve some of the web's biggest challenges. Join us to be part of a team that values performance, creativity, and innovation.

Ethics and Integrity

As a leader at Cloudflare, you'll set an example for ethics and integrity, ensuring your teams uphold the highest standards of behavior. You'll foster adherence to company policies as detailed in the Employee Handbook and training resources.

What Makes Cloudflare Special?

We're not just a highly ambitious,
- scale technology company—we're a company with a soul. Protecting the free and open Internet is fundamental to our mission. Project Galileo: since 2014, we've equipped more than 2, 400 journalism and civil society organizations in 111 countries with tools to defend themselves against attacks, at no cost. Athenian Project (2017) ensures that state and local governments have protection and reliability for free, serving more than 425 local government election websites in 33 states. 1. 1. 1. 1 is our public DNS resolver that speeds up and secures the Internet; we do not store client IP addresses or sell data to advertisers. Sound like something you'd like to be part of? We'd love to hear from you!

This position may require access to information protected under U. S. export control laws, including the U. S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these laws without sponsorship for an export license.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Accommodations

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply, please contact hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.