Engineering Manager - Chat Experience Lisboa

Overview

Engineering Manager - Chat Experience at Pager
Duty. Lead a
- focused,
- performing team within the Incident Management group to deliver
- time chat workflows and a
- class chat experience. This role is based in Lisbon, Portugal with a hybrid work model (2 days per week in the Lisbon office).

Responsibilities

• Partner closely with Product Management and senior engineers to create a vision and roadmap for chat experience.
• Work with Engineering, Product, and UX stakeholders to deliver seamless,
  - friendly chat features.
• Champion simplicity and usability in the chat experience by translating customer needs into reliable, scalable engineering solutions in collaboration with UX.
• Interface with internal engineering teams to resolve dependencies and integrate chat workflows across the Pager
  Duty platform.
• Make pragmatic
  - off decisions on resourcing and priority.
• Collaborate with other engineering leaders on
  - team initiatives, both cultural and technical.
• Define success metrics for chat features in partnership with Product and Design and ensure engineering delivery drives those outcomes.
• Support your team’s
  - call rotation or incident command rotation, remaining available for escalations and production issues as needed.
• Learn Pager
  Duty’s culture and values and advocate for them.

Basic Qualifications

• 8+ years of overall experience in Engineering
• 2+ years of Engineering Management in a Saa
  S organization
• Proven experience building
  - facing web applications or similar

Preferred Qualifications

• Experience with
  - scale systems and/or messaging or collaboration platforms, with knowledge of common pitfalls in over/under-engineering
• Customer-first philosophy with strategic collaboration with Product to shape the chat roadmap
• Ability to balance planning with execution
• Proven ability to hire and develop engineers at varying levels of experience
• Excellent communication across all levels, empowering teams rather than prescribing solutions
• Technical depth to engage in design/code discussions when needed
• Clear sense of what constitutes good engineering and when to empower teams vs. escalate

About Pager
Duty

Pager
Duty is a global leader in digital operations management, delivering
- on digital experiences. The Pager
Duty Operations Cloud is an AI-powered platform enabling
- time detection, resolution, and orchestration of complex workflows. Pager
Duty is an equal opportunity employer and values diversity, inclusion, and belonging.

What We Offer

Our total rewards approach is competitive and aligned with local laws. Benefits vary by region and role.

Location and Work Model

Lisbon office 2 days per week; hybrid workplace with options for
- person collaboration as part of Pager
Duty’s culture. Location restrictions apply by region.

Equal Opportunity

Pager
Duty is an equal opportunity employer. If you require accommodation in the application process, please email accommodation@pagerduty.com. Pager
Duty uses E-Verify where required.